If you can't follow either of the above steps, change your Apple ID password.After the device has been erased, click Remove from Account. If you're using iCloud and Find My on the device, sign in to /find or the Find My app on another device, select the device, and click Erase.Ask the new owner to erase all content and settings using the above steps.If the steps above weren't completed and you no longer have your device, use these steps: When you erase your iPhone or iPad, Find My and Activation Lock are turned off.įorgot your Apple ID or your Apple ID password? Remove your old device from your list of trusted devices.If you aren't using a SIM card with your device, you can contact them to get help transferring service to the new owner. ![]()
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